An n8n workflow template that reads every new email in your store's Gmail inbox, classifies it, drafts the reply in your store's voice, logs it to a spreadsheet, and pings you on Telegram. You just review and hit Send.
Drafts only — the workflow never sends email by itself · Replies in your customer's language · No coding needed
Order Status, Shipping, Refund, Return & Exchange, Product Question, Payment, Complaint, or Other — with a High / Normal / Low priority tag.
Written in your store's voice, in your customer's language, saved to your Gmail Drafts. You review, tweak if needed, and press Send.
One row per email in a Google Sheet: date, customer, subject, category, priority, a one-line summary, and whether it needs your attention.
A short summary the moment an email arrives, with a ⚠️ flag on the ones that need a human — angry customers, refund demands, legal threats.
Built entirely from n8n's built-in nodes (Gmail, HTTP Request, Code, Google Sheets, Telegram) — no exotic integrations, no third-party middleware.
No. Setup is: import the file, connect your accounts in 6 clearly-marked spots, fill in 4 store settings (name, tone, signature, Telegram chat ID). The guide walks through every step.
No — by design. It saves drafts in Gmail. You always review and send.
Your n8n hosting (free if self-hosted) plus AI API usage — typically a fraction of a cent per customer email with the default model. You can switch the model in the workflow.
It automatically replies in the same language the customer wrote in. The AI summary in your log and Telegram is in English.
Yes — one field in the settings node ("friendly, professional and concise" by default). Your store name and signature live in the same place.
It works with any store whose support email is a Gmail inbox — it reads email, not your store platform. Order lookups are not included; the AI asks the customer for their order number when needed.
Any recent 1.x or 2.x. Node layouts are standard; if a field label differs slightly in your version, the guide explains what each field must contain.
One purchase = use for one store/business. Please don't resell or redistribute the template files.